Notice Periods:
● More than 48 hours: No charge.
● Within 48 hours: 50% charge.
● Within 24 hours: Full charge.
If anyone in your household is too ill to attend work or school, please contact me ASAP to reschedule. No charges will apply for rearranged cleans.
Cancellations
● Full payment is required on the day of the clean.
● Early payments are welcome for convenience.
Payment
Late Payment Policy:
● If payments are late three times, I will terminate my services.
Payment Methods
● Accepted methods: Bank transfer or cash. Invoices are available upon request.
Before I start Cleaning
1. I will conduct a property visit to discuss your requirements and assess the work involved.
2. A detailed quote will be emailed, outlining the cleaning tasks and a fixed price.
3. Your booking will only be confirmed once:
○ I have met you in person.
○ You have paid the deposit.
Terms & Conditions Ace of Maids
About Me
I pride myself on cleaning to the highest standards using the best quality professional cleaning products and equipment. I am fully insured and DBS checked. I am happy to undertake all aspects of domestic cleaning, including deep cleans and end-of-tenancy cleaning.
Prices
● Weekly and Fortnightly Cleans: Charged at £20 per hour (minimum 2 hours)
● Deep Cleans(Including End of Tenancy): Charged at £23 per hour (minimum 5 hours)
● Monthly Cleans: £130
All prices include professional cleaning products, equipment, insurance, and other associated costs. Prices are not negotiable, and I do not offer price matching.
Please Note: I do not clean carpets or ovens.
All new clients must pay a 15% deposit on all monthly and deep cleans. This will secure the booking for you and cleans will not go ahead without a deposit.
Deposit Policy:
Customer Satisfaction Guarantee
If you are unhappy with any aspect of my work, please contact me within 24 hours of the clean. I will aim to rectify the issue as soon as possible.
● If I cannot return to complete the clean, I will explore other means of resolution.
● Please Note: Refunds are not provided.
Important:
If your property includes natural stone or furnishings that require special care (e.g., avoiding acidic cleaners), please inform me prior to the clean. This ensures I can source the correct products and avoid damage.
On The Day
● I will do my best to clean under/around large furniture but cannot move heavy or large items (e.g., wardrobes, sofas). If you wish these areas cleaned, please move the items beforehand.
● Bins will only be emptied if requested. Please provide bin bags and inform me beforehand to include this in my notes.
● Bedding can be changed upon request, please inform me beforehand and leave out any bedding you wish to use.
Access Policy:
If I am unable to access the property within 15 minutes of the scheduled time, the clean will be charged at full price.
Biohazards & Hoarding
I do not handle cleans involving biohazards or hoarding. This includes:
● Human or animal bodily fluids (e.g., urine, blood, feces, etc.).
● Mold, fungus, needles, or sewage waste. If I encounter these conditions upon arrival, I will leave the property and charge the full cleaning fee.
Infestations:
I am unable to clean properties with infestations (e.g., fleas, rodents, flies). If such conditions are discovered, the clean will not proceed, and the full amount will be charged.
Infestations:
Photos & Social Media
I may take ‘before and after’ photos or record short clips for advertisement purposes on my social media. No identifying details will be included.
● You may revoke consent at any time, and any related content will be removed promptly upon request.
Confidentiality
All of my work is confidential. I will not disclose that I clean for you or discuss any details of my work for you with others.
Working Hours
● Cleaning Hours: I work during school hours (9:00 AM to 3:00 PM) Monday to Friday and do not work weekends or bank holidays.
● Availability for Messages: 8:00 AM to 6:00 PM. Messages received after 6:00 PM will be answered the next business day.
I occasionally take holidays and will provide ample notice via email and my social media.
Holidays:
Reasonable Expectations
As a solo cleaner, I take pride in delivering high-quality cleaning services. However, there are practical limitations to what can be achieved in a single day. Extensive or deeply ingrained issues may require additional time or sessions. Your understanding and cooperation in setting realistic expectations are greatly appreciated.
By booking this service, the client agrees to these terms and conditions. For any queries or clarifications, please contact Leonie at Ace of Maids directly.